Return Policy –
Ellaryse
At Ellaryse we strive
We strive to provide you with a great shopping experience. If you are not satisfied
with your order? Don't worry, you can return it under certain conditions
returns. Read below how our returns policy works.
Returns Policy
According to the Belgian
legislation (Article VI.47 of the Code of Economic Law) you have the right
to cancel your purchase within 14 days of receipt. Please note that
Please note that for reasons of hygiene and health, some items are excluded from
this right.
What can be
returned?
Products that are in original, unused
to be in a good state.
Items whose labels, accessories
and packaging are still intact.
What can NOT be
returned?
Lingerie sets where the sealed
packaging (shipping packaging) has been opened, in accordance with Article
VI.53(e) of the Code of Economic Law.
These rules are
set up to ensure the hygiene and safety of all our customers.
Unfortunately, we cannot ship items whose seal has been broken.
accept.
How to return
an article?
1. Get in touch
Please email support@ellaryse.com within 14 days of receiving your order.
You will then receive instructions and the return address of our center in Belgium.
2. Create your package
finished
Please follow the return instructions provided to you via
receives email.
Make sure the product is unused and in
the original packaging is included.
Note your order number on the package or
add it to the contents.
Choose a shipping method with a Track
& Trace code and send this information to returns@ellaryse.com .
3. Costs for
returns
The costs for returning a
package are at your own expense.
Belgian customers can use
our returns center in Belgium to keep shipping costs as low as possible
to keep.
Refund
As soon as we receive your return
received and checked, we will let you know if it has been approved. At
approval:
Will the amount be refunded via the
original payment method.
Please allow a processing time of
a few working days by your bank or credit card company.
NB:
Items whose seal has been broken
opened, or sent outside the 14-day return period,
not refunded.
Lingerie sets are only eligible
if the seal remains intact.
Swap
Do you have a wrong
size ordered? For lingerie sets we offer a free exchange, as long as the
packaging remains unopened. Please contact us at info@ellaryse.com .
Why do we use
this policy?
At Ellaryse we take
hygiene and product quality very seriously. Returned lingerie can be
For safety reasons, it cannot be resold even if unused.
seems. This policy allows us to ensure that every customer has a clean and
receive an undamaged product.
Do you have any questions about us?
return policy? Feel free to send us a message at info@ellaryse.com . We
happy to help you!
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